Shipping Policy

Effective from date: May 1, 2026.

Thank you for choosing NurayArts! We work hard towards the goal of your order being delivered safely and on time. Please read our Shipping Policy below for details on processing times, shipping methods, and transit times.

1. Delivery destination

Currently, we only offer delivery services in the following 6 countries:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Germany
  • France

We are constantly striving to sell our products to more regions around the world, and will endeavor to expand delivery to several other countries in the future.

2. Shipping Times

Business days: Monday to Saturday (excluding U.S holidays)

Our last order processing time of the day is 8:00 PM Central Time. Orders placed after this time will be processed on the next business day. All orders are processed in the order they are received.

Please note that the estimated delivery time is the sum of processing time and estimated transit time.

All orders are processed within 1-3 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking details.

Estimated transit time:

Transit time begins once your package has been picked up by the carrier. The following are typical delivery estimates (not guaranteed):

  • United States: 3-6 business days.
  • Canada: 5-12 business days
  • United Kingdom: 6-12 business days
  • Australia: 7-15 business days
  • Germany, France: 6-14 business days

Note: Transit times are estimates and may be affected by factors: weather events, customs inspections, or carrier disruptions, holidays may extend delivery times.

3. Shipping Methods and Flat Rates

  • Shipping within the United States: $3.95 per order. We offer standard domestic shipping within the United States at the stated fixed rate.
  • International Shipping: For orders outside the United States, we offer standard international shipping at a flat rate of $9.50 per order.

Please Note: These flat rates are the only shipping charges applied to your order, regardless of the quantity of items purchased. No additional shipping fees will apply. The above charges include all costs that may be incurred during shipping.

Customs Duties, Taxes and Fees (International Orders)
International orders may incur customs duties, taxes, or handling fees depending on your country’s regulations. These fees are not included in the product price and shipping cost, and the recipient will have to pay them upon delivery. Please consult your local customs office for details.

4. Shipping carriers

We have USPS, UPS, FedEx, DHL or equivalent partners. Depending on the weight and size of the package, the destination and the available services, we will choose the appropriate carrier to ensure timely delivery.

5. Tracking Your Order

  • Once your order has shipped, you will receive an email with a tracking number, allowing you to monitor its status at any time. Please allow 2 business days for the shipping unit to scan your package into their system.
  • For assistance with tracking, please contact our customer support team at support@nurayarts.store.

Shipping Issues

  • If your package is delayed or does not arrive within the estimated transit time, please reach out to us at support@nurayarts.store, and we will work with the carrier to resolve the issue.
  • In cases of lost packages, we may offer a replacement or refund as applicable.

For any additional questions or assistance, please feel free to contact our customer support team. Thank you for shopping with NurayArts!

NurayArts

Address: 2200 Lake Lugano Dr, Flower Mound, Texas 75022, United States.

Email: support@nurayarts.store.

Phone: +1 321-380-3936.

Available Monday to Saturday, 9 AM – 9 PM CST (except holidays).