Exchange, Return and Refund

Last Updated: May 14, 2026.

Thank you for shopping at NurayArts! In an effort to provide you with a pleasant and satisfying shopping experience, we have tried to provide a smooth purchasing process and deliver quality products.

However, sometimes you receive a product but are not satisfied or no longer need it. Therefore, we accept returns and exchanges for both defective and non-defective products within 30 calendar days of delivery, provided that the return meets our eligibility criteria, and offer the option of either a product exchange or a refund.

Below is detailed information about our policies and procedures to provide you with information about exchange, returns and refunds and make it easy for you.

Return Window

You may request a return or exchange within 30 calendar days from the date your order is marked as delivered. Requests submitted after this period may not be accepted.

Item Requirements

To qualify for a return, items must meet all the following conditions:

  • Unused, unworn, and unwashed, no signs of wearing.
  • In original condition with all tags, labels, accessories and packaging included.
  • Not damaged due to misuse or improper handling.
  • Purchased directly from nurayarts.store.

Non-Returnable Cases

We cannot accept returns in the following situations:

  • Requests made after 30 days from delivery.
  • Items returned without original packaging, tags, or accessories.
  • Items that show signs of wear, use, damage, or alteration.
  • Damage caused by misuse, improper handling, or unauthorized repairs.

Return Methods

We only accept returns by mail.

To initiate a return, please submit your return request to us to receive a confirmation email and return authorization with a prepaid return shipping label (download and print) and return instructions.

Return Address:

NurayArts Return Center, 2200 Lake Lugano Dr, Flower Mound, Texas 75022, United States.

Please contact our support team before sending any items back.

Free Returns

We offer free returns for eligible return requests.

Customers do not have to pay return shipping cost. We are responsible for return shipping costs. The return shipping cost will not be deducted from your refund.

No restocking or processing fees apply.

Steps to Return

  • Contact us at email: support@nurayarts.store within 30 calendar days of delivery day to initiate a return. Please provide your order number, order confirmation, the item you wish to return along with the reason, and clear photos of the item.
  • Please allow us up to 2 business days to review your return request and notify you. After your return request is approved, we will send you a return authorization email with a prepaid return label and return instructions.
  • Please securely package the item(s) with original packaging, complete with all tags and accessories, print and firmly attach the prepaid return label to the package, then drop off your package with the designated carrier (USPS, UPS, FedEx, DHL or equivalent partners).

Return Inspection

Once the returned item arrives, your return will be inspected within 2–3 business days, and we will notify you.

Refund Process

After inspection and approval, your refund will be processed and issued to the original payment method within 2 business days. You will receive a confirmation email after the refund is issued. Financial institutions (PayPal, card issuers) may take an additional 3-6 business days to post the refund.

Please note:

  • If your order is damaged, defective, or incorrect, different from the description we will issue a full refund (including the original shipping fee you paid at checkout).
  • Refunds are sent to the original payment method used for the order (credit card, debit card, or PayPal). Gift purchases may be refunded as store credit.

Exchanges

We offer a free exchange service within 30 calendar days of delivery, provided the product meets the return conditions.

To request an exchange, please follow the return process to return the original item and specify the desired replacement item (size, color, or style).

Once your returned item passes inspection, the exchange process will be handledand it typically takes 3 business days for the replacement to be shipped. If the item you want is more expensive, we will send you an email with instructions on how to pay the difference.

If the item you want is out of stock, we will issue a refund.

Damaged or Incorrect Items, defective items

If your order arrives damaged, defective, different from the description or incorrect, please contact us as soon as possible.

Email support@nurayarts.store with: Your order number, brief description of the issue, clear photos of the item and packaging.

Once verified, we will provide a prepaid return label and offer either:

  • A free replacement, or
  • A full refund (including the original shipping fee you paid at checkout).

Please keep the item until your case has been resolved.

Order Cancellation

You always have the right to cancel your order within 24 hours of placing your order without any processing fees and receive a full refund. Read more about our Cancel or Modify Your Order. After this window, processing may begin, and cancellation is not guaranteed.

If your order has already shipped, you may return it after delivery following our return procedure.

We are here to assist you with any questions regarding returns, exchanges, or refunds. Our goal is to provide your satisfaction and help you enjoy every piece you purchase from NurayArts.

NurayArts

Address: 2200 Lake Lugano Dr, Flower Mound, Texas 75022, United States.

Email: support@nurayarts.store

Phone: +1 321-380-3936.

Available Monday to Saturday, 9 AM – 9 PM CST (except holidays).