FAQs

General Information

Do you have a physical store?

No. NurayArts is an online-only women’s fashion store and does not operate any physical retail locations.

Do I need an account to place an order?

No. You can safely make purchases quickly without an account. However, having an account will allow you to receive more information about new arrivals or promotional programs.

Is creating an account free?

Yes. Account registration is completely free. We do not charge any membership or maintenance fees.

Orders & Payments

What currency do you accept?

All payments are processed in U.S. Dollars (USD, $). If you are using an international payment method, your bank or provider will automatically convert your currency.

What does the total price include?

Your total at checkout includes only:

  • Product price
  • Shipping fee
  • Sales tax (if applicable)

There are no hidden fees charged by our store.

Do you charge sales tax?

Sales tax is applied only to orders shipped within Texas (USA).

We do not collect sales tax for:

  • Other U.S. states
  • International orders

What payment methods do you accept?

We accept:

  • PayPal
  • Credit/Debit Cards via PayPal (Visa, MasterCard, American Express, Discover)

Is my payment information secure?

Yes. We use:

  • SSL encryption
  • Secure HTTPS connection
  • PCI DSS-compliant payment providers

We do not store your full card details or CVV codes.

Shipping & Delivery

Where do you ship?

We currently ship to:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Germany
  • France

How long does shipping take?

  • Processing time: 1–3 business days
  • Transit time:
    • USA: 3–6 business days
    • Canada: 5–12 business days
    • UK: 6–12 business days
    • Australia: 7–15 business days
    • Germany & France: 6–14 business days

Delivery times are estimates and may vary.

How much is shipping?

  • USA: $3.95 per order
  • International: $9.50 per order

Shipping is flat-rate per order, regardless of quantity.

Will I have to pay customs or import fees?

For international orders, customs duties or import taxes may apply depending on your country.

These fees:

  • Are not included in your order total
  • Are paid by the recipient upon delivery

How can I track my order?

Once your order ships, you will receive a tracking number via email.
Please allow up to 2 business days for tracking updates to appear.

What should I do if my order is delayed or missing?

Please contact us at support@nurayarts.store.
We will work with the carrier to resolve the issue. If necessary, we may offer a replacement or refund.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges for both defective and non-defective items within 30 calendar days of delivery, provided the item meets our return conditions.

What are the return conditions?

Items must be:

  • Unused, unworn, and unwashed
  • In original condition with tags and packaging
  • Not damaged due to misuse

Do you offer free returns?

Yes. We provide a prepaid return label for eligible returns.

  • Customers do not pay return shipping
  • No restocking fees apply

How do I request a return or exchange?

Email us at support@nurayarts.store with:

  • Your order number
  • Item(s) you want to return
  • Reason for return
  • Photos of the item

We will review and send instructions within 2 business days.

How long does it take to process a return?

Inspection: 2–3 business days after the returned item arrives

Refunds

How will I receive my refund?

Refunds are issued to your original payment method (PayPal or card).

How long does a refund take?

  • Refund processing: within 2 business days after approval
  • Financial institutions (PayPal, card issuers) processing: 3–6 business days

Can I exchange an item?

Yes. We offer free exchanges within 30 days.

If your preferred item is unavailable, you may:

  • Choose a similar item
  • Pay the difference for a higher-value product

What if I receive a damaged or incorrect item?

Please contact us immediately with photos.

We will offer:

  • A free replacement, or
  • A full refund (including shipping fee)

Cancellations

Can I cancel my order?

Yes. You may cancel or modify your order within 24 hours of placing it for a full refund.

After 24 hours, cancellation may not be possible.

Additional Questions

Are there any hidden charges?

No. The checkout total is the final amount charged by our store.

However, your bank may apply currency conversion or international transaction fees.

Can I place an order internationally?

Yes. We ship to select international countries listed above.

Contact Us

If you need help, please contact us:

  • Email: support@nurayarts.store
  • Phone: +1 321-380-3936
  • Address: 2200 Lake Lugano Dr, Flower Mound, Texas 75022, United States
  • Hours: Monday – Saturday, 9:00 AM – 9:00 PM (CST, excluding holidays)